Privacy Policy

Our commitment to privacy

We at The Pelvic Hub (“We”) understand the importance of protecting the privacy of an Individual’s Personal Information and we adopt the Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act).

We want you to know how we collect, use and disclose information about you, how we aim to protect the privacy of your Personal Information, and your rights in relation to your Personal Information – which is why we made this Privacy Policy!

This Privacy Policy may be updated from time to time.

The kinds of personal information we collect

During the provision of our Products or through your use of our Website (including by purchasing Products), We may process your Personal Information.

Personal Information means information or an opinion about an identified, or reasonably identifiable, individual, whether or not the information or opinion is true and whether or not it is recorded in a material form.

We may process your Information by collecting, storing and/or using it in a manner described in this Privacy Policy.

The kinds of Personal Information we process may include:

• contact details - such as your full name, business or personal addresses, email addresses and phone numbers;
• financial information - including credit card and debit card details.
• contact details - such as your full name, business or personal addresses, email addresses and phone numbers;

·       financial information including credit card and debit card details.

Whilst you are not under any obligation to provide us with your Personal Information, be aware that we maybe unable to provide you with our full range of Products unless we have received certain information from you.

You must notify us as soon as reasonably practicable of any changes to the information provided to us by you, or if you are aware of any inaccurate, out of date, misleading or false information.

How we will collect your information

Generally, We will collect your Personal Information through:

• Direct Contact with you, whether in person or over the phone, email or post;      
• when you purchase Products through our Website;  
• when you subscribe to our newsletter;
• information services providers, social media sites or publicly available information.
• When you use our Website, the following information may be logged for statistical purposes and for the purposes of marketing and advertising to you:   
• the date and time of your visit to our Website;    
• your IP address: pages that you accessed and documents downloaded; and the type of browser you were using.

Cookies may be used on our Website.

Cookies are pieces of information that a website transfers to a computer’s hard drive for record keeping purposes. We collect Cookies in order to allow our Website to function properly, to monitor aggregate site usage data such as total number of visitors and pages viewed and to enable third party features or functionality to be provided on or through the Website. Most web browsers are set to accept cookies and do not personally identify the user.

Why we collect your personal information

We may require your Personal Information in order to provide you with our Products, including (but not limited) to:

• to respond to your enquiries via our Website;
• to provide you with Products that you have purchased;
• for accounting, billing and other internal administrative purposes;
• to invite you to events and provide you with updates and publications;
• to add you to our mailing list where you have subscribed to our newsletter.

We may also use and disclose your Personal Information in order to inform you of Products that may be of interest to you – but only if you want us to.

If you do not want to receive such communications, you may, at any time, request not to receive direct marketing communications from us or use any opt-out mechanism provided and we will comply with that request.

We may share your personal information

We may disclose your Personal Information to third parties such as other service providers, suppliers or marketing agencies. We limit the information provided to third party providers to that which is reasonably necessary for them to perform their functions, and our contracts with them and their privacy policies require them to maintain the confidentiality of such information.

We will not otherwise disclose your Personal Information to third parties without your consent or unless required by law.

How we keep your personal information safe

We take all reasonable steps to ensure that the Personal Information we hold is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. These steps include use of anti-virus software, firewalls, password protection and other access and authentication controls.

In the event that your Personal Information is subject to a data breach, We will comply with all mandatory statutory notification requirements.

Generally, We hold your Personal Information electronically, but may from time to time hold your information in paper form also.

We will destroy your Personal Information in circumstances where it is no longer required unless we are required by law to retain the information.

How you may access your personal information

Under the Privacy Act, you have a right to access and seek correction of your Personal Information that is collected and held by us.

If at any time you would like to access or correct the Personal Information that we hold about you, please contact our Privacy Officer:

Emma McGeorge - emma@thepelvichub.com

 To obtain access to your Personal Information: you will have to provide proof of identity to ensure that Personal Information is provided only to the correct individuals and that the privacy of others is protected;

• you will need to be reasonably specific about the information you require; and
• We may charge you a reasonable administration fee, which reflects the cost to us for providing access in accordance with your request.
• If we refuse your request to access or correct your Personal Information, we will provide you with written reasons for the refusal and details of complaint mechanisms.

Complaints

Please direct all privacy complaints to our Privacy Officer. At all times, privacy complaints will be treated seriously and dealt with in a prompt and confidential manner.

You will be informed of the outcome of your complaint following completion of the investigation, which will take no more than 30 days.

In the event that you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.

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