Frequently Asked Questions
Have a question?
We have answers*
*Probably. Look, we’ll be honest, we can’t answer absolutely every question here. Sometimes people ask us weird things like, “can I use my lube as hair gel?” (see “what lubricant should I use?” for the answer).If we don’t have what you’re looking for please let us know and we’ll do our best to answer you.
Yay! We can’t wait to get it into your hot little hands. It takes us 2 - 3 business days to process your...
We ship within the United States and internationally. You can see all our shipping info, including how to track your order...
We’re pretty efficient at sending out orders so if you’ve changed your mind contact us as soon as you can...
If your product is unopened and still in the original packaging you can send it back to us for a full...
Our packages are a bit like a coconut. All the good stuff is on the inside. You won’t have to worry about...
100% safe. We’re dead serious about keeping your credit card details secure and out of the hands of scammer...
Absolutely! We'd love to help you make a bulk order and can give you a special price on any of the products...
Each of our products is unique (just like you, awwww). We've included everything you need to know about...
We are so glad you asked. It's really important to make the process of inserting anything into your body...
We’re busy little bees! If it’s a weekday we’re doing all the things to keep The Pelvic Hub working like a...
Soon! We reply to all emails within three business days.