We at The Pelvic Hub (“We”) understand
the importance of protecting the privacy of an Individual’s Personal Information and we adopt the Privacy Principles contained in the
We want you to know how we collect, use and disclose information about you, how we aim to protect the privacy of your Personal Information, and your rights in relation to your Personal Information – which is why we made this Privacy Policy!
This Privacy Policy may be updated from time to time.
During the provision of our Products or through your use of our Website (including by purchasing Products), We may process your Personal Information.
Personal Information means information or an opinion about an identified, or reasonably identifiable,
individual, whether or not the information or opinion is true and whether or not it is recorded in a material form.
We may process your Information by collecting, storing and/or using it in a manner described in
this Privacy Policy.
The kinds of Personal Information we process may include:
Whilst you are not under any obligation to provide us with your Personal Information, be aware that we maybe unable to provide you with our full range of Products unless we have
received certain information from you.
You must notify us as soon as reasonably practicable of any changes to the information provided to us by you, or if you are aware of any inaccurate, out of date, misleading or false
information.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
Generally, We will collect your Personal Information through:
Cookies are pieces of information that a website transfers to a computer’s hard drive for record keeping purposes. We collect Cookies in order to allow our Website to function properly, to monitor aggregate site usage data such as total number of visitors and pages viewed and to enable third party features or functionality to be provided on or through the Website. Most web browsers are set to accept cookies and do not personally identify the user.
We may require your Personal Information in order to provide you with our Products, including (but not limited) to:
We may also use and disclose your Personal Information in order to inform you of Products that may be of interest to you – but only if you want us to.
If you do not want to receive such communications, you may, at any time, request not to receive
direct marketing communications from us or use any opt-out mechanism provided and we will comply with that request.
We may disclose your Personal Information to third parties such as other service providers, suppliers or marketing agencies. We limit the information provided to third party providers to that which is
reasonably necessary for them to perform their functions, and our contracts with them and their privacy policies require them to maintain the confidentiality of such information.
We will not otherwise disclose your Personal Information to third parties without your consent or unless required by law.
We take all reasonable steps to ensure that the Personal Information we hold is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.
These steps include use of anti-virus software, firewalls, password protection
and other access and authentication controls.
In the event that your Personal Information is subject to a data breach, We will comply with all mandatory statutory notification requirements.
Generally, We hold your Personal Information electronically, but may from time to time hold your information in paper form also.
We will destroy your Personal Information in circumstances where it is no longer required unless we are required by law to retain the information.
Under the Privacy Act, you have a right to access and seek correction of your Personal Information that is collected and held by us.
If at any time you would like to access or correct the Personal Information that we hold about you, please contact our Privacy Officer:
Emma McGeorge - emma@thepelvichub.com
To obtain access to your Personal Information: you will have to provide proof of identity to ensure that Personal Information is provided only to the correct individuals and that the privacy of others is protected;
Please direct all privacy complaints to our Privacy Officer. At all times, privacy complaints will be
treated seriously and dealt with in a prompt and confidential manner.
You will be informed of the outcome of your complaint following completion of the investigation, which will take no more than 30 days.